Cancellation & Refund Policy

ClearLedger Finance Solutions is committed to providing professional, transparent and reliable finance support services.

This Cancellation & Refund Policy explains how cancellations, rescheduling, service fees and refund requests are handled.

This policy should be read alongside our Website Terms & Conditions and the individual Client Engagement Agreement applicable to your services.

1. Our Services

ClearLedger Finance Solutions provides professional services including:

• Bank and ledger reconciliations;
• Reconciliation clean-ups;
• Investigation of financial discrepancies;
• Financial-data analysis;
• Cash-flow reporting;
• Management reporting;
• Finance dashboards;
• Finance-process support; and
• Other agreed finance and reporting services.

Because our services involve professional time and work performed specifically for individual clients, they cannot generally be "returned" in the same way as physical products.

Refund eligibility therefore depends on whether work has commenced and the circumstances of the cancellation.

2. Before Work Begins

If you have paid for a service but ClearLedger Finance Solutions has not yet commenced any work, please contact us as soon as possible if you wish to cancel.

Where appropriate, a full refund may be issued.

Any non-refundable third-party costs already incurred specifically at your request may be deducted where this has been agreed with you and is legally permitted.

3. After Work Has Started

Once ClearLedger Finance Solutions has started providing an agreed service, fees relating to work already performed are generally non-refundable.

If a project is cancelled before completion, we may calculate the value of work completed up to the cancellation date.

Where the amount paid exceeds the properly chargeable amount for work already completed and any agreed non-refundable costs, the remaining balance will be refunded where appropriate.

Where work completed exceeds the amount already paid, any outstanding fees may remain payable in accordance with your Client Engagement Agreement.

4. Completed Services

Once an agreed service has been fully completed and delivered, fees are generally non-refundable simply because a client:

• Changes their mind;
• No longer requires the work;
• Decides not to use the report or information produced; or
• Expected an outcome that was not included within the agreed scope.

This does not affect any rights or remedies you may have where services have not been supplied in accordance with applicable law or the agreed contractual terms.

5.Dissatisfaction With a Service

If you believe that ClearLedger has made an error or that the service received does not correspond with the agreed scope, please contact us promptly.

We will review the matter and, where appropriate, may:

• Explain our findings;
• Correct an error;
• Re-perform relevant work;
• Provide another appropriate remedy; or
• Issue a partial or full refund where justified.

A refund request does not automatically mean that a refund will be payable.

6. Refund Requests

To request a refund, contact:

Email: info@clearleder.org.uk

Please provide:

• Your name;
• Business name;
• Invoice or reference number;
• Service purchased;
• Date of payment; and
• Reason for requesting the refund.

We may request additional information necessary to investigate the request.

7. Approved Refunds

Where a refund is approved, ClearLedger will aim to process it promptly.

Where practicable, refunds will normally be made to the original payment method.

The time taken for funds to appear in your account may depend on your bank or payment provider.

8. Chargebacks and Payment Disputes

If you believe a payment has been taken incorrectly, please contact ClearLedger first so that we have an opportunity to investigate.

Nothing in this section prevents you from exercising rights available through your bank, card provider, payment provider or applicable law.

Fraudulent or knowingly false payment disputes may be challenged using relevant contractual and transaction records.